Approach
How we work, and what it costs you in time.
The same four steps every time, in the same order. The parts that change are the depth of the assessment and how much of the work you keep in-house.
Scoping call
You describe the situation in your own words. We ask a short list of questions about size, systems, obligations, and what has already been tried. Nothing is billed and nothing is sold on this call.
What you get
Our view of what to look at first, and an honest answer about whether you need a consultant at all.
30 minutes
Assessment
A short piece of paid work with a fixed scope and a fixed fee. We interview the people who use the systems, review configuration and contracts, and put the findings in language you can take to a board or an insurer.
What you get
A written picture of what you have, what it costs, what is exposed, and what we would do in what order.
1 to 3 weeks, fixed scope
The work
Highest consequence first, one change at a time, each with a rollback. You always know what is being touched this week. Where your own team can do a piece of it, we plan and supervise rather than bill for the hours.
What you get
Changes documented as they land, and a standing record of what is in progress and what is next.
Weeks to months, by agreement
Review
A standing session where priorities are revisited against what changed in the business. Advisory retainers run here indefinitely; projects close out with a handover pack and an offer to stay reachable.
What you get
A short summary of progress, risk, and spend, plus a decision log with the reasoning kept intact.
Monthly or quarterly
Engagement models
Three commercial shapes.
Which one fits depends on whether your constraint is decisions, delivery, or day-to-day operations.
Who it fits
Companies with people who can execute but nobody senior to decide what should be done, or an internal IT lead who needs a counterpart.
What is included
A standing monthly session, availability between sessions, roadmap and budget ownership, vendor and contract review, and a decision log.
Typical engagement
A rolling monthly agreement with a short notice period, reviewed every quarter against the roadmap.
Who it fits
A migration, an assessment, a compliance readiness program, a system selection, or technology due diligence with a date attached.
What is included
A written scope with deliverables and acceptance, a named consultant, weekly progress notes, and a handover pack at the end.
Typical engagement
Four weeks to six months depending on the outcome, quoted in full before work starts.
Managed support
Continuous operations and monitoring for teams without internal IT.
Book a consultationWho it fits
Companies with no IT staff, or one generalist carrying more than one person can hold, who need the day-to-day handled.
What is included
Helpdesk, endpoint management, patching, monitoring, backup verification, vendor coordination, and quarterly service reviews.
Typical engagement
An ongoing agreement to written coverage hours, with escalation and out-of-hours handling defined before it starts.
Common questions
About how the work runs, not about the technology.
Because a rate card would be misleading. Two companies of the same headcount can differ by a factor of three in systems, obligations, and how much of the work their own team can absorb. You get a written scope and a figure after the scoping call, before anything begins.
An assessment can usually begin within a couple of weeks of a signed scope. Emergency work is the exception we handle case by case, and we will tell you plainly if our attention is committed elsewhere.
No. Retainers and managed support run monthly with a short notice period stated in the agreement. Projects end when the deliverables are accepted.
One person with authority to make decisions, access to the systems in scope, and an hour or two of the people who use them. Assessments stall on access, not on complexity.
You get the documentation: inventories, diagrams, runbooks, decision log, and access records, in a form another provider can pick up. We do not hold credentials or knowledge hostage.
Step one is a conversation.
Thirty minutes, no obligation, and a straight answer about what to do first.
Book a consultation